The courier industry operates in an environment where time, cost, and customer service quality are critical. Delays in deliveries, lack of cost control, or incomplete visibility into operational efficiency can lead to financial losses and customer churn.
Intelari supports courier companies in managing operational, financial, and quality data—providing analytical tools that enable faster and more accurate decision-making.
Real-time tracking of shipment delivery times and identification of delays
Analysis of fuel costs, routes, courier labor, and subcontractor expenses
Analysis of complaints, returns, and customer satisfaction ratings
TMS, ERP, GPS, CRM, sorting systems, and e-commerce platforms
We Build Data Warehouses and Integrate Sources – from operational systems to mobile apps for couriers
We Automate KPI Reporting – delivery timeliness, route efficiency, cost per shipment
We Conduct Marketing Analyses – effectiveness of sales campaigns, customer acquisition channels, and ROI of promotional activities
We Develop Customer Service Analyses – satisfaction, NPS metrics, analysis of reasons for complaints and returns
We Support Cost Optimization – identifying areas of loss and potential savings
Full visibility into the entire operational network – from first to last mile
Lower operational costs – through process analysis and optimization
Higher customer satisfaction – faster deliveries, fewer complaints, better communication
Competitive advantage – leveraging data for real-time decision-making
Readiness for growth and digitalization – scalable solutions
Logistics, sales, marketing, financial, and customer service analyses
Real-time fleet monitoring and route optimization
Automated analysis of complaints and SLA performance
Resource planning for peak periods
With our solutions, your courier company will gain full control over costs, quality, and operational efficiency—while your customers receive better service, on time and without compromises.